Return and Exchange Policy

Ordering instructions:

1. No cancellation or change of order will be accepted after the order is placed. Requests such as changing the delivery method, purchased products, and re-ordering will not be entertained.

2. After placing an order and completing payment, please check whether you have received the order notification from us at your registered email address.

3. If you have not received the order notification email, please contact us to arrange for resending

4. If you choose to collect your order at the store, please wait until you receive the WhatsApp notification before going to the store to collect the order.

4. Self-collection orders are valid for one month. If you do not collect the goods at the store within one month, it will be regarded as an abandoned order and we will automatically cancel the order without any notice or refund.

Generally, we do not accept returns or exchanges, except for the following special circumstances:

1. The product received is missing

2. The ordered product does not match the product received

3. Receive expired merchandise (unless the expiration date is stated on the product at the time of sale, in which case no returns or exchanges are available. Please consider carefully before purchasing)

4. Natural ingredients spoil due to improper personal storage (must be refrigerated after receipt)

5. Purchase the food (calculated from the date of receipt) for more than six months or more

6. If you are allergic to any ingredients after consumption due to personal reasons, no return or refund will be given (please understand the ingredients of the ingredients before purchasing)

The return procedure is as follows:

1. Please retain all packaging materials, including original packaging, receipts and related gifts (if any).

2. Contact us within seven days of receiving the product to request a return.

3. Once we confirm that the product condition meets the requirements of our return policy, we will notify you of the return application status as soon as possible.

4. After receiving the goods, we will arrange a refund within seven working days.

*If we are unable to recover the goods within seven days, we reserve the right to cancel the return or exchange.

If you need to apply for a return or exchange, please pay attention to the following rules:

1. Please keep the shipping documents

2. If the goods are damaged, please notify us immediately after receiving them, otherwise we will not accept them (applicable to delivery items)

3. Products that have been opened, used, or damaged due to personal reasons will not be returned or exchanged

*Customers should consider the risks of transportation before purchasing. If there is any damage or loss during transportation, the customer will be responsible for the loss.

*If you request to cancel the order due to personal reasons after payment, a 5% refund fee will be charged!

(Excluding pre-booked products, which cannot be cancelled for any reason)

＊In case of any dispute, Foodmen reserves the right to make the final decision on refund or exchange based on individual circumstances.